Wednesday, May 10, 2017
And From San Francisco, Another United Story
Bay Area flier says United canceled his ticket after he filmed baggage dispute in New Orleans
A Bay Area flier named Navang Oza, who was traveling from Louis Armstrong New Orleans International Airport to San Francisco International Airport on May 4, says a United Airlines ticket agent canceled his flight after he began filming an altercation they were having.
Oza said the agent was attempting to charge him $300 for his bag, which exceeded the 50-pound limit. Oza contends that the same bag holding the same contents only cost him $125 in his flight out of SFO to New Orleans, which caused the disagreement.
At this point it was 4 a.m., and the confrontation escalated to the point where Oza began filming — within his right in a public place, despite what the agent suggests — apparently leading the agent to cancel his flight ticket. United has since apologized, but Oza is attempting to get the company to reimburse him for a one-way flight he had to book on a different airline to get home.
As he later told NBC Bay Area, "the lady was being rude...I was shocked because I didn't know she had the right to cancel my flight because I started recording."
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Just about a minute after Oza begins filming the agent, she begins filming him as well, which Oza initially posted to his Facebook page as part of a raw 13-minute video (it has since been deleted). She instructs a co-worker to cancel his ticket, and informs him that "until that [recording] is erased, you're not traveling."
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United has responded to the incident, saying, "The video does not reflect the positive customer experience we strive to offer, and for that we apologize. We are reviewing this situation, including talking with Mr. Oza and our employees to better understand what happened."